Livy Polkadot Bow
Also make sure to check out our policies page here.
Q: Where is LMD Located?
A: All items are currently handmade with love & shipped from Corona, CA.
Q: How does LMD's sizing run?
A: Most items run TTS (true to size) with the exception of a few styles depending on fabric which are noted in the description. Please refer to our size guide for your reference. If you are still unsure and have some questions, please feel free to email us email@example.com and we are more than happy to help!
Q: Is there specific care instructions for LMD products?
A: Please refer to the listing in addition to the garment label that gives specific wash instructions. In most cases, we recommend you machine wash cold, delicate cycle. Tumble dry low and or lay flat to dry. Warm iron if necessary. On novelty items, we recommend hand wash cold. Reshape and lay flat to dry, warm iron if needed.
Q: Do I have to register for an account to place an order?
A: No. We do recommend it but do not require customers to register for an account to place an online order. Registering for an account provides many benefits. Upon registration you are able to check out faster, review your past order history and more.
Q: Do you offer coupon codes or discounts?
A: Yes, we do! If you haven't already subscribed, we offer a one time 15% off discount on your first order. Most of our discounts and sales are posted on our social media pages: Instagram, Twitter or Facebook.
Q: How come the product I ordered looks slightly different than the color I see on your online shop listing?
A: All of our items are handmade; therefore, color & pattern placement may vary slightly from the listing shown. Colors may differ on computer, iPhone and iPad screens from actual print and/or color. If you need an exact match, please contact us for swatches and we'd be more than happy to send some out free of charge!
Q: How often do you restock sold out items?
A: With the volume of orders, and being that each item is handmade, our quantities are limited and more than likely will not be restocked. We try to focus on small batches of one of kind handmade pieces that usually sell out. If for whatever reason, you are dying to get your hands on an item that has been sold out, please contact us and we will do our very best to assist you.
SHIPPING & REFUNDS:
Q: How long does it take for my order to ship?
A: You can read more about our shops policies over here, including shipping time frames, customs, tax rates, refunds, and more.
Q: Can I rush my order?
A: Yes, there is any option in our shop that allows you to rush your order for an addition charge here.
Q: Do you ship internationally?
A: Yes we do! Our orders are shipped via USPS First Class, but have other options available for faster shipping times. Please send us an email before ordering if you need your order within a certain time frame.
Q: Do you combine shipping on multiple orders?
A: We're so sorry, but once an order has been placed, our back end system does not allow us to alter the order in any way. Alternately, we'd be more than happy to assist you in canceling your current order and placing a new order with all the items you'd like to purchase.
Q: I never received any correspondences after I placed my order, how do I know the status?
A: Thank you so much for your order! You should have received a confirmation of your order. Please allow the allotted production time before your order is ready to be shipped. You can read more about that here. Once your order has shipped, you will receive a confirmation email with your tracking number on it. That confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check that email’s inbox and spam folder.
Q: My package looks like it's lost in the mail, what can I do?
A: Please contact us immediately if you notice that your tracking information is not updated or has not been delivered on time. Sometimes USPS is delayed when updating their end of the system, so allow up to 2 days after you receive your shipping confirmation to track the status of your order. ( Please note that during Holiday seasons, normal shipping times do become delayed. When ordering, its always good to keep in mind that Holiday schedules are often times behind.) If an order does not "show up" within 30 days of shipment with no tracking updates (8 weeks for international orders), a replacement and or refund will be sent at the discretion of LMD. Orders shown as "delivered" cannot be replaced, it is your responsibility to provide accurate shipping information at the time of purchase.
Q: What are your return and refund polices?
A: As the nature of this business is handmade, with most styles made to order, we can not currently offer returns or exchanges. You can read more about our shops policies over here, which include more information and the few exceptions.
Q: Do you offer wholesale?
A: At this time, we are currently not accepting wholesale accounts. We are focusing all of our efforts towards direct to consumer sales, and don't foresee wholesaling in the near future. If you'd like to be added to the wait list, should this change–please email us firstname.lastname@example.org
Q: I sent you an email, but I haven't received a response as of yet. How long does it take for you to reply?
A: Thank you for reaching out! We do our best to reply to emails promptly in a timely manner, however please do allow 24-48 hrs turn around time for a reply. Email correspondence will be attended to weekdays, during normal business hours.
Q: How can I host a giveaway and or collaborate with LMD?
A: In order for us to allocate our time and resources properly, we have limited our participation in giveaways and collaborations but still love to support other brands! If you're interested in featuring our products, business, and or hosting a giveaway, please provide us with all relevant current stats such as unique monthly views, followers, and engagement rates, etc. so we can decide if you are a good fit for our brand. You can email all inquires and stats to email@example.com
Q: Do you accept product as gifts for review and/or promotion?
A: We love to support other small businesses however, it’s important to us that LMD is authentic and transparent, so we are selective about our partnerships, product reviews, collaborations, etc. and only partner with and/or promote brands we believe in and use.
Q: Do you have any tips or advice for starting a small business and/or growing my small business?
A: Knowledge is power and experience is priceless. With that being said, we are still very much learning how best to navigate and grow this business of ours. As I would love to mentor those who have asked, there simply is not enough time to do so while still focusing on our own brand. I have and do plan to share our own experiences and some resources via our blog.
Q: How can I contact you?
A: The best way to contact us is via email at firstname.lastname@example.org or through our contact page over here.
SHIPPING & PRODUCTION:
All Domestic and International orders are shipped out within 2-4 weeks depending on our current production turnaround times and whether or not the item you order is ready to ship. This means it may take 4 weeks before your order ships (up to 28 days) *Please keep in mind that this is very much a small shop, which means I am a mother to 4 children first and foremost and then a business owner second. I do all of the customer service, designing, cutting, sewing, photography, blogging, shipping and so much more in addition to being a full time mother to 4 littles. I try my very best to get your orders out as fast as my hands can sew them! I greatly appreciate your order, support and patience! Should you need your order sooner, we do offer a rush processing option that speeds up your order to ship out in 3-5 business days. Please read more about it here.
The customer is responsible for ensuring we have the correct address prior to shipping. LMD always ships to the shipping address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address. Please double check that your information is correct before you check-out to ensure prompt and proper delivery.
We are unable to make any adjustments to your order's contents once an order is placed– our back end does not allow us to edit orders after they have been processed. If for whatever reason there is a discrepancy with your order, and/or you'd like to add something, please contact us immediately so we can better assist you. In most cases, we would have to cancel your original order, and manually submit a new one with the correct/added items.
Domestic orders ship via USPS First Class Mail with tracking and usually takes 1-3 business days depending on destination and can take up to 5 days if there is a delay within USPS. Once shipped, you will get an automatic email with tracking information. Please allow up to 2 days for accurate tracking information to show up. Sometimes it takes USPS's system time to update but often shows the progress that very same day. LMD is not by any means responsible for lost, damaged, or stolen packages. Delayed scanning on USPS part is beyond our control once the package leaves our premises. Please contact your local post office for these rare instances/situations.
Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, in addition to your front and back entrances. If an order does not "show up" within 30 days of shipment with no tracking updates (8 weeks for international orders), a replacement and/or refund will be sent at the discretion of LMD. Orders shown as "delivered" cannot be replaced, it is your responsibility to provide accurate shipping information at the time of purchase.
International orders will ship via International First Class with limited tracking. USPS tracks the package up until it leaves the facility here in the United States and will update once it has been delivered to you. Once it leaves our premises, it is out of our hands and have no way of tracking it. We are currently looking into other shipping options for international orders. If you feel comfortable with another shipping method, we are more than happy to see if their are other options for you.
International orders may be subject to duties and/or taxes, that are the responsibility of the recipient. I cannot declare your item as a gift, it is illegal and a federal offense in the United States, so there are no exceptions. International orders may take up to 6 to 8 weeks for delivery depending on country.
International orders may take up to 6 to 8 weeks for delivery depending on country.
If your billing address is in California, you will be charged CA sales tax, respectively.
LMD currently accepts Visa, MasterCard, Amex or other credit cards in addition to PayPal
As the nature of this business is handmade, with most styles made to order, we can not currently offer returns or exchanges. All sales are final. If there is an issue regarding damaged or defective goods, please email us immediately.
DAMAGES OR DEFECTS
A full refund, store credit or exchange will be offered to you in the event that an item you received was damaged or defective in any way. You MUST contact us within 3 days of receipt to initiate a claim. Please inspect your items carefully upon receipt. Defective items must be returned to us to initiate your claim. LMD assumes shipping responsibility on all damaged or defective items. Damaged and defective merchandise issues will only be considered on unwashed and unworn goods.
Please be aware that smartphone screens, table screens, and computer screens do not always depict colors exactly as they will appear in real life.
We love to be eco friendly, and eliminate fabric waste! Doing so, we have created the sweetest little Livy bows out of fabric scraps, and we are pretty excited about it!
With their classic look, they are perfect any day of the week and can be worn with everything!
- Bow Measures approx. 3.5"
- You choose: Nude nylon band (one size fits all) and/or unlined single prong alligator clip that is sure to stay in your littles hair! Alligator clip is reversible, allowing your little one to wear their bow on either side!
- Each of our bows are handcrafted with love and care.
- In stock and ships out in 1-3 business days.
Did you know that a percentage of proceeds from your order will be going to charity? Read more about #tinybutmighty here & thank you in advance for your support!
**Some of our items contain small parts or are small parts in and of themselves. Please never leave a small child/baby unattended while wearing any hair accessories.**